Replacement & Refund Policy – ALIJA Global

At ALIJA Global, we are committed to delivering high-quality products. While we do not offer direct returns, we provide a replacement-first policy to ensure your satisfaction in case of any issue with your order.

1. Eligibility for Replacement

Replacements are applicable only if:

• The product is delivered in a damaged or defective condition.
• The wrong product has been delivered.
• Requests must be raised within 48 hours of delivery by contacting our support team.

2. Conditions for Replacement

• The product must be unused and in its original packaging.
• Proof of issue (clear photos or videos) must be shared for verification.
• Customized, made-to-order, or clearance items are not eligible for replacement unless damaged in transit.

3. Replacement Process

• Contact us at support@alija.in
  or call [insert phone number] with your order details and issue.
• Once verified, we will arrange for a replacement of the same product at no extra cost.
• In case the same product is not available, we may offer a product of similar value.

4. Refunds (After Replacement)

• Refunds are only applicable if:
• The replacement product is also unsatisfactory to the customer.
• The same issue persists even after replacement.
• In such cases, the refund will be processed to the original payment method within 7–10 business days.
• Shipping charges (if any) are non-refundable.

5. Contact Us

💬 Call our Customer Care at 📞 +91-9893782172 (Mon–Sat, 10 AM – 7 PM)
✉️ Email: support@alija.in
🌐 Website: www.alija.in